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Coin3D Support Statement
Coin3D Priority Support - Response within 2 business days
All PEL license holders have access to Coin3D Priority Support. Customers receive priority support through a dedicated, high-priority support channel. The first answer from your assigned support engineer can be expected within two business days. Answers come directly from hands-on experts, involving members of our software development team whenever necessary. Coin3D Priority Support can be reached by sending e-mail to coin-support@coin3d.org or by accessing http://jira.sim.no using the login provided after sending the first support e-mail.
Through Coin3D Priority Support customers get general advice and guidance on the use of Coin3D APIs, functions, methods and programming techniques. The program also includes:
- Product usage, installation and support
- Online issue tracking
- Product updates notifications
- And more…
To purchase PEL/Coin3D Priority Support please contact sales@coin3d.org. Your PEL license/Coin3D Priority Support service is renewed on a yearly basis, however the renewal must be done prior to expiration.
Coin3D Free Community based Support
Coin3D Free Support is available to all customers with a PEL or GPL license. It is intended for software application developers, using Coin3D and working at the source code level on their own applications. We provide our customers with a community in which to obtain general advice and discuss the use of Coin3D APIs, functions, methods and programming techniques.
In case of defects, we will make reasonable efforts to solve bugs in released products, and provide workarounds if possible.
Coin3D Free support is provided by the means of the mailing list coin-discuss@coin3d.org in which Kongsberg SIM’s Coin3D developers, PEL and GPL license holders participate actively.
Version Support
Support services are only offered for the official releases; not for snapshots, beta releases, preview versions and other unsupported releases. Product version x.y.z will be supported and maintained until one year after the release date of the following version (e.g. version 3.0 is supported until one year after the release of 3.1) unless stated otherwise. For each major or minor release, only the latest revision/mirco-version is supported at any point in time (e.g. after the release of version 3.1.1, version 3.1.0 is immediately not supported).
Supported platforms
We support Linux on Intel 32&64 bit architecture using GCC.
We support Windows XP/Vista on Intel 32 bit architecture using MSVC 8 and on Intel 32&64 bit using MSVC9.
We support Solaris on Intel 32/64 bit architecture using SUNCC.
We support OSX 10.5++ on Intel 32&64 bit architecture using GCC
We also build (experimentally) using mingw on win32 and on PowerPC using GCC
If you have found a bug
Please read our instructions on how to report a bug. If you were able to find the cause for the problem and fix it locally, we appreciate to receive patches. More information can be found in our how to submit patches article.
Mailing lists
As a service to the Coin3D and SIM Voleon user community, we host various public mailing lists where you can subscribe to receive announcements, post questions, and discuss ideas for extensions and suggestions for improvements with other users and the Coin3D and SIM Voleon software development team.
The lists are archived, online search is available.
Frequently asked questions and answers
Contact
Coin3D and SIM Voleon are developed and maintained by Kongsberg SIM. If you have any questions, feel free to contact us at info@sim.no Full contact information can be found here.
